FAQ

How Do I use Thirdwall?
If you are just getting started with Thirdwall and are unsure of it's usage, you can find the Thirdwall Operational Instructions here: https://www.thir...
Mon, Apr 22, 2019 at 1:29 PM
How Do I UNDO a Thirdwall Policy?
To undo any Thirdwall policy, open the Thirdwall Location screen where the policy is enabled and browse to the policy that you want undone. All enabled Thir...
Mon, Apr 22, 2019 at 1:54 PM
How do I use encryption with USB Wall?
We have tested and confirmed USB Wall functionality with the Kingston Digital Data Traveler AES Encrypted Vault drive.  Another option is to use Becrypt Dis...
Thu, Jun 28, 2018 at 9:57 AM
How Do I Find My Thirdwall Subscription ID?
Open any Thirdwall Location Screen.  Locate and Click the Document Information icon in the lower left-hand corner. This action will launch the Thir...
Tue, Apr 16, 2019 at 12:49 PM
How Do I Assign Thirdwall Admin Privilege to an Automate User?
From the Automate Control Center navigate to the User Classes dialog by going to System->Users and Contacts->Users. Double Click the User ...
Tue, Apr 16, 2019 at 1:55 PM
How Do I Update My Credit Card Information for Thirdwall Billing?
If for any reason you need to update your payment information for Thirdwall, you can browse to this website: https://license.third-wall.com/UpdateCCInfo and...
Wed, Apr 17, 2019 at 8:50 AM
How Do I manually recover an Isolated computer?
To manually remove Thirdwall Isolation on a remote follow these steps: 1.) Open an "Administrator" CMD prompt. 2.) Execute the following comm...
Wed, May 11, 2022 at 10:42 AM
What is the best practice for "Offboarding" a Client in Thirdwall?
When Offboarding a client, the best practice to remove Thirdwall protection would be to open the Location screen of the client you are offboarding and "...
Mon, Apr 22, 2019 at 1:19 PM
How Do I Update Third Wall?
PLEASE BE SURE *ALL* INSTALLATION STEPS ARE COMPLETED. Use the Plugin Manager to update the Third Wall plugin.  Begin by downloading the current release...
Mon, Nov 22, 2021 at 6:31 PM
How Do I remove the USBWall Service?
To manually remove the USBWall Service from a computer, open an Administrator level CMD prompt and issue the following commands: sc stop USBWallServi...
Wed, Apr 24, 2019 at 10:12 AM