FAQ

How Do I use Thirdwall?
If you are just getting started with Thirdwall and are unsure of it's usage, you can find the Thirdwall Operational Instructions here: https://www.thir...
Mon, Apr 22, 2019 at 1:29 PM
How Do I UNDO a Thirdwall Policy?
To undo any Thirdwall policy, open the Thirdwall Location screen where the policy is enabled and browse to the policy that you want undone. All enabled Thir...
Mon, Apr 22, 2019 at 1:54 PM
How do I use encryption with USB Wall?
We have tested and confirmed USB Wall functionality with the Kingston Digital Data Traveler AES Encrypted Vault drive.  Another option is to use Becrypt Dis...
Thu, Jun 28, 2018 at 9:57 AM
Best Practices for Moving Computer(s) to a Different Location
When moving a computer to a different location in Automate the existing Third Wall policies will not be removed. Before moving the computer please compl...
Tue, Nov 1, 2022 at 12:16 PM
How Do I Find My Thirdwall Subscription ID?
Open any Thirdwall Location Screen.  Locate and Click the Document Information icon in the lower left-hand corner. This action will launch the Thir...
Tue, Apr 16, 2019 at 12:49 PM
How Do I Assign Thirdwall Admin Privilege to an Automate User?
From the Automate Control Center navigate to the User Classes dialog by going to System->Users and Contacts->Users. Double Click the User ...
Thu, Oct 20, 2022 at 8:16 AM
How Do I Update My Credit Card Information for Thirdwall Billing?
If for any reason you need to update your payment information for Thirdwall, you can browse to this website: https://license.third-wall.com/UpdateCCInfo and...
Wed, Oct 26, 2022 at 4:36 PM
How Do I whitelist applications for the Disable EXE Running from %AppData% Policy?
With the Disable EXE Running from %AppData% policy turned on, you will also likely prevent some legitimate programs from launching from AppData as well.  To...
Wed, Sep 21, 2022 at 1:08 PM
How Do I manually recover an Isolated computer?
To manually remove Thirdwall Isolation on a remote follow these steps: 1.) Open an "Administrator" CMD prompt. 2.) Execute the following comm...
Wed, May 11, 2022 at 10:42 AM
What is the best practice for "Offboarding" a Client in Thirdwall?
When Offboarding a client, the best practice to remove Thirdwall protection would be to open the Location screen of the client you are offboarding and "...
Mon, Apr 22, 2019 at 1:19 PM