FAQ

How do I address 'TW - Version Check' tickets?
Go to your groups and double-click ThirdWallV2 group.  This opens the group for editing.  From here, select the 'Computers' tab, then 'Remote...
Wed, Feb 9, 2022 at 10:32 AM
Update to 2.5.1.2 didn't update Third Wall Server
Use the Plugin Manager to ensure the version mismatch.  If you don't see the latest version of the Third Wall Server running, use this process to updat...
Thu, Aug 27, 2020 at 11:07 AM
Update to 2.5.0.2 didn't update Third Wall Remote Agent
Use the Plugin Manager to ensure the version mismatch.  The version numbers need to both be showing 2.5.0.2.  If you don't see the latest version of th...
Tue, Feb 11, 2020 at 9:04 AM
Users can not see a 'Third Wall' tab in the Control Center
If technicians can not see the Third Wall tab, we must assign view permissions to the plugin to them.  To do this, open the User Class Manager.  Once open, ...
Thu, Feb 20, 2020 at 10:47 AM
Removing Policies by Script
In some cases it may be desirable to remove Third Wall policies by script.  To do this, create a new script and add one line for each policy to remove.  It ...
Wed, Sep 21, 2022 at 1:00 PM
How to Ensure Isolated Computers are Responsive
The Isolate utility effectively blocks all network communication to the remote computer, excepting traffic from your Automate and Control servers.  This doc...
Tue, Mar 31, 2020 at 9:28 AM
Isolating Multiple Targets
The Isolate command is registered in your Automate server.  That means, you can script it as done here: Automate made this script for me using this...
Tue, Mar 17, 2020 at 11:16 AM
Agent Template Testing
Note: Third Wall is not an authorized Automate Support center.  Suggestions here are intended to share our knowledge of both Automate and Third Wall to impr...
Thu, Apr 9, 2020 at 1:44 PM
How To: Find and Apply Exceptions to %AppData% Policy
While the Block Exe from %AppData% policy is very powerful in preventing remote attacks, it can have an immediate and negative impact to existing workstatio...
Thu, Apr 9, 2020 at 2:21 PM
Understanding the Logon Report
The Logon Report is designed to deliver a list of all Logon, Logoff, Screen Lock and Screen Unlock events over a period of one full month for all computers ...
Wed, Feb 10, 2021 at 12:52 PM