FAQ

Method to Get Third Wall Logs Without Interrupting the User
When working with Third Wall support, you may get a request for the log files.  Third Wall writes its logs to each remote computer's hard drive.  These...
Thu, Apr 29, 2021 at 12:09 PM
Audit policy not registering audits
(Article copied from https://blogs.msdn.microsoft.com/spatdsg/2011/06/06/audit-policy-not-registering-audits/) So there was an interesting case which fl...
Mon, Jul 20, 2020 at 8:55 AM
Understanding Restrict Local Admin Tools Exceptions
The Restrict Local Administrator Tools (RLAT) policy is a very powerful policy in preventing end-users and malicious scripts from making changes to your rem...
Tue, Sep 15, 2020 at 2:55 PM
Isolate blocks Remote Control
The Isolate process attempts to set the pinholes required by Control for access but some customizations may break this detection.  When affected, you'l...
Tue, Feb 15, 2022 at 7:27 PM
Preparing for Windows 20H2 Update
We have seen reports that after updating to 20H2, if you try to edit a user’s permissions using Computer Management as soon as you click on “user” to choose...
Mon, Nov 16, 2020 at 10:13 AM
Routing Tickets from the Ransomware Monitor
Most tickets thrown by Third Wall can have their ticket category assignment modified in the Integrations Page (Dashboard -> Config -> Integrations -&g...
Wed, Nov 18, 2020 at 8:04 PM
Utility Settings - Maintain Ticket Checkboxes
Third Wall version 2.5.2.4 offers some new options under the Utilities section.  Open the Dashboard and select Config -> Integrations -> Third Wall to...
Mon, Dec 21, 2020 at 11:03 AM
Ransomware Monitor Setup with OneDrive
Overview The Third Wall Ransomware Monitor, in most environments will work with a OneDrive implementation but the 'On Demand' setting may caus...
Tue, Feb 22, 2022 at 8:06 AM
How Do I Install Third Wall?
Begin by downloading the current release: https://license.third-wall.com/dl/ThirdWall.dll https://license.third-wall.com/dl/ThirdWallServer.dll Onc...
Fri, Mar 5, 2021 at 12:19 PM
Third Wall Preferences - Maintain Tickets
With Third Wall v2.5.2.6, we added two checkbox options to the Utilities section of the Preferences page: By default, these checks are not enabled.  T...
Wed, Mar 10, 2021 at 3:32 PM